VWSA blatantly ignores relevant issues

My local VW Dealer, Autohaus Centurion could not fix intermittent problems on my VW Tiguan for more than a year. Running out of patience, I approached VWSA to set up a meeting with their after sales Manager, Johnathan Hufkie, together with Autohaus Centurion's Manager, Hannes v d Westhuizen - specifically to resolve these long outstanding problems. Despite being inconvenienced for more than a year, Mr Hufkie took more than a month to set up the meeting - hopefully to prepare for the meeting.<br> How wrong I was. Hufkie arrived totally unprepared, did not have a clue about the problems (despite having received the many correspondence between me and Autohaus). As a result, the meeting did not proceed - a total waste of time and totally unproductive.<br> I then reported his poor performance to his employer, VWSA, who initially seem to take a sincere interest in one of their customer's complaints - me.<br> The response I received from VWSA was like comparing chalk with cheese - again totally irrelevant to what the real issues were.<br> VWSA basically distances themselves from their dealer's claiming that they are independent. No word from them re their after sales Manager's conduct. Unbelievable!