VW - WORST SERVICE EXPERIENCE EVER

I honestly do not know whom to speak to anymore, your Representative in your office, Chester that has been attempting to assist me failed every time. Something a simple as a follow up call is too much to ask. Me as the customer has been calling your Head Office for more than 3 weeks now. The rep is just never available and IF he calls me and I can't take the call he just give up. In my job if I am dealing with a customer that I know is not happy I do not only try and call a customer once but 3 or 4 times and then still leaves a message! At least then the customer knows that you are following up! Seems like your people need a hell of a lot of training. My HUGE problem with VW is that my car was booked in for its 90 000 km service and I specified an electrical problem. They had the car for 9hours on the day of the service and just never attended to the electrical problem and told me that I would need to book the car in the next day or another day! I CAN''T go without a car! Then the dealership let me take my car, still sitting with the electrical problem and never provided me with a single piece of paper to what was done for the service of my car! Chester was supposed to get this fr