VW Welkom

Dear VW

I am writing this email with anger and hatred for VW welkom. On the 4th of September I booked my vehicle (golf 8 gti) with an issue of gearbox. They booked the vehicle for the 8th of September 2025, upon arrival they took the car and called me back around 1pm to fetch it and when I asked if the vehicle is operational and fixed they said they have ordered a part that will come in 3/4 day and by Friday the vehicle will be ready and if the part is not delivered I can still drive even though I told them I driving long distance which has put my life at risk.

The car dead on saturday while I was at thaba nchu and I got a hired car. Upon engaging VW Welkom today, they gave me attitude even refused that to call BFN VW of which as a customer I had to call BFN VW and put them on the speaker.

I need urgent assistance on this matetr with no times whatsover just attitude and no way forward on when will the vehicle be fixed and while in so much stress they even give me attitude to say they wont organise a vehicle for me I must talk to BFN VW