VW TSI 1.2 POLO 2014

I recently bought a brand new car from VW Arcadia, I took the Car for the first service at 07am and i had to knock off at work around 4 my car was not attended to, hence i did the same on the second service my car was not attended to and it was scratched inside like some parts were trying to be removed from the car, after some weeks driving it, all warning lights on my car were on and even Airbags were off , then i called VW SA i spoke to Kerry du Toit she organised a tow truck for my car it was heavily rainy when the Tow truck arrived, my car was Towed and i was left with my family with no car Nothing just on the streets without an umbrella at least, Day 2 it was Friday I called Kerry Du Toit to find out the status about my car she told me my vehicle was assessed and the Parts had been Ordered From Germany they will be Delivered on Tuesday/Wednesday.Is then i called VW Arcadia to confirm with them i Spoke to Gimmy the Service manager at Arcadia to confirm if my car was towed the and to check tyhe Status on my car, he said they had recieved my car they had already started working on my car, i asked at work to go and have a look at my car just to find out it was all