VW TOURAN CATALYTIC CONVERTER FAULT

<p>In December 2013 my VW TOURAN broke down while I was on holiday due to a faulty catalytic converter. The car was barely two years old. When it was finally returned to me in January 2014, the engine did not idle the same as before. I took it in to VW CAPE CITY and was advised that nothing was wrong.</p> <p>As luck would have it, the same issue reared its head a 2 months after the maintenance plan expired in Sept 2015. VW South Africa approved "goodwill assistance" and covered 100% of the parts and 70% of the labour to repair the car. The fault was, however, not fixed as the catalytic converter warning light still comes on intermittently. VW CAPE CITY attempted to rectify the issue 7 times since then until I was finally advised off the record to rather sell the car.</p> <p>As a result I contacted VW SOUTH AFRICA on 2 May 2016 and requested 3 things:</p> <p>1) I wanted to receive a copy of the work done to my car on each of the 7 visits to VW CAPE CITY as this was never provided (this should be a relatively simple request to respond to);</p> <p>2) I requested that I be directed to a different VW dealer to attempt to fix the car (I had not received great service from VW CAPE CITY in any event);</p> <p>3) I wanted a guarantee that should the same issue re-occur, VW would take ownership of the product issue and cover costs related to the issue.</p> <p> </p> <p>Besides the fact that it took VW SOUTH AFRICA nearly 14 days to finally revert, the issue was simply brushed off as the warranty had expired and because I did not want to take the car back to VW CAPE CITY (as I have no confidence that they are capable of fixing the issue).</p> <p> </p> <p>I wrote to VW SOUTH AFRICA again on 17 May requesting feedback by 18 May 2016. To date I have had no response.</p> <p> </p> <p>Based on the above experience, I would not recommend VW to anybody I know.</p> <p> </p>