VW the glen in all its incompetencies

VW the glen in all its incompetencies.

I previously took my car to VW the Glen twice in 2018, and at the first visit they told me the water pump was leaking as it was broken, I then paid for it and it was fixed. The second time, a few months later, the pump was leaking again and they fixed it and told me they will pay for it themselves as it was within a short period since the last repair had taken place.

About a week ago, I started experiencing the same problem AGAIN! I took my car back to vw the glen For the same problem, which is within less than 6 months since the last repair. One week later, Brenden/ Brandon called me and told me its the water pump again and they refuse to pay for it, I must cover the cost (which by the way is R8000, let’s not forget that Brenden/Brandon managed to get me a discount of R1000 so I only have to pay R7000,yay me!) I dont understand how a product that was replaced (BRAND NEW as i was told) a few months ago, not once but TWICE would be broken again??more than that, I can’t understand if it’s been replaced twice and it’s faulty for a third time that I would have to pay? Because to be quite honest, it suggests they fitted a faulty or old part- BOTH TIMES I’ve experienced the worst kind of service from VW the glen, not this just time l, BUT EVERYTIME I GO THERE! they’re inconsistent, ********** and massive manipulators! I’m tired of having to deal with subpar kind of service.

Regards VK ********** 967