VW Soweto's and my horrible experience of the service they have given me.

I took my car in on 02/08/2017 to get a noise that I have been receiving on the right side of my car as well as an oil leak that I had. The Prices totaled to R10780.41 by which I obliged in paying. Upon driving the car I released that the sound when turning to the right was still there, which I disclosed this to a gentlemen whom call me on the 07/08/2017. He was running a survey but advised me that he would contact my Sales representative as there was no change to my issue. I then decided to call VW Soweto as I didn’t receive a call that week, when speaking to my Sales rep she advised that she knew nothing about my problem, but set a date which I should bring my car in and have the issue looked into. I then brought my car in the 24/08/2017 also driving one of the engineers/technician around to make him aware of the sound being there. I then received a call from my Sales rep advising me that they found the problem and that additional money would be needed to rectify the issue. I was also called by my Sales rep’s manager who advised that they would look into the issue and call me back. I didn’t receive a call on 28/08/2017 which I took it upon my hands to call the VW Soweto to find out what was being done with my car. 29/08/2017 I was advised by my Sales Rep that I would be liable to pay for the parts and not the labor by which I wasn’t happy to here as the issue had not been fixed initially so I didn’t know why I was supposed to pay. I advised to them that I would need my car on the 30/08/2017 as I will be traveling to the East Rand on that day. The service that I have received thus far is horrible and I am angered by what is happing with my car, I feel ****** and also hate the fact that I have been given the run around when this shoud have been fixed by now.