VW Soweto and their ****py service

VW Soweto and their draining service. I used to take my car to the VW Westgate and their service was beyond excellent. Unfortunately I moved and had to start using VW Soweto. Last year and this year I experienced the same problem. I booked for a service online 2 weeks ago and received no feedback, I had to send someone to the Soweto branch to find out what going On, the excuse they had was that load shedding was affecting their systems. Eventually they booked the service on Friday the 22nd March, I was not told about it, I received a call later on Friday asking if I’m still bringing my car for service and I informed the agent I wasn’t aware of the booking, she informed me that the confirmation Sms was not sent because the previous day was a holiday, and we rescheduled for the next day 23rd March. I was informed they open at 8am, and was not informed about The cut off time, I got there around 9am and one of the service consultants ‘Khensani” just looked at me and shaked her head, then informed me it was too late to bring my car for service. So they rescheduled for today 25/03/ and they informed my friend that they weren’t sure that the service plan will cover the costs because my car had exceeded 75 000ks, which is their fault because I had booked before, I went through the same thing last year. It’s exhausting