VW South Coast

VW South Coast - No service, no smile!

I bought a brand new 2018 Tiguan. After waiting four months for my car, driving the car off the floor on 13/04/2018 to Durban for the weekend i became aware of a vibration on my back tyres.

On my return on 16/04/2018 we took the car to the dealership so the problem can be solved. We were told it will be attended to at the first service.

With the first service we were told they don’t hear anything and can’t find anything wrong. Needless to say it got worse.

With the second service we were told we need to change the tyres but we only used 25% of the tyres. After getting hold of the service manager and refusing to drive the car any further attention was given to the problem.

Trying to blame the uneven ware on wheel allignment i walked out and said vw must replace the tyres after all they put it on. Got feedback today they won’t replace the tyres.

Another problem we had. We asked for the tyres to be rotated. We were told they can’t rotate it because of the uneven wear on the tyres, this part of the problem with the vibration which weren’t attended to. After a second request on Monday this week this was only done and of course there were a reason for why it wasn’t done.

And DON’T send your car for a valet with them! You get a dirty car back. If my husband didn’t point it out we would have paid R750 for nothing and they would have gladly taken the money. They did however refund us for this mess.

I will never take my car for service at this dealership again. I will drive to Durban if i have to.

Shocking service all around!