VW SOUTH AFRICA SERVICE IS PATHETHIC

Volkswagen / Jetta recurring issue of the engine and epc lights going on that causes the car to lose power. South Africa

VW have not been able to resolve this issue on my Jetta 1.4 TSi for over 5 years now. The car has gone more times than i can remember to get this issue resolved. Each time they tell me to bring the car in and they will need to run a diagnostic test. They have already changed 9 injectors to apparently resolve the issue. The solution lasts maybe only 3 to 4 months and we back to square 1. Repeated this cycle for over four years. Each time VW say they have resolved the issue by replacing some part or the other with no obvious success. (Trying the same thing over and over hoping for a different result is just insanity) The car sometimes sits at the dealership ranging from 1weekto 3 months. Each Time they cannot even provide me with a courtesy car. They have apparently got in master technicians and communication directly from Germany on what should be done to resolve the issue. However as usual no success. VW have been experimenting to resolve the issue at my expense and inconvenience with no success. The excuses, poor customer care and service is just not acceptable. I have been a loyal VW client for over 20 years having purchased 4 brand new cars. I never purchase another VW ever again. I have been requesting for contact details to whom i may escalate the issue and a full report on the cars history numerous times. Neither VW dealerships nor VW South Africa have been able to provide me with information.

Hoping this Message reaches the relevant authorities.