VW South Africa Has Completely Let Me Down

I have been a loyal Volkswagen customer for years, owning over 10 VWs, but my recent experience has left me completely frustrated and disappointed. I sent my 2022 VW T-Cross to VW Umhlanga in Durban for almost 2 months due to DSG gearbox issues and a noisy suspension. When I got my car back, the problems were worse than before. During the repair period, I received almost no updates. Phone lines were always down, and I had to Uber to the dealership just to get minimal feedback. After relocating to Johannesburg, I contacted VW SA to find out how to continue repairs locally, but no one followed up. I even received an SMS promising a call on 6th August, but it never happened. The lack of communication, accountability, and urgency has been shocking, especially from a brand I trusted. This experience has made me start looking at other brands. I reached out to Haval, and the level of service I received was outstanding — like private banking — even though I am not yet a customer. It’s clear VW no longer values its customers or prioritizes repairs. I am stuck in Johannesburg, stressed about getting my car fixed and worried about transport to work. It’s upsetting that so many others share similar experiences on HelloPeter. VW SA needs to seriously improve their customer service.