1 reviews | Active since Mar 2018
Vw South Africa and Autohail panel beaters
I have never experienced or seen such pathetic service as I am extreme dissatisfaction with the recent service experiences concerning my Polo 8 GTI. This series of events has been incredibly frustrating and, at times, jeopardised my safety due to negligence from both an approved panel beater and Volkswagen South Africa.
The issues began when I sent my vehicle to Autohail in Pinetown, Durban, for a fender touch-up. Their workmanship was putrid ; they painted over the VIN number in the engine bay and used an incorrect colour. Furthermore, they had my vehicle for 40 days and they work was not even 50% close to vw standards . Autohail panel beaters had my vehicle flagged with VW Alpine, a practice I understand they use when customers complain about their work.
When my car went in for its annual service at VW Ballito, it was discovered to be flagged without any valid reason. Upon contacting VW Alpine, they denied flagging the car, despite Autohail claiming they sent the car for diagnosis – which is perplexing given that the car is new and stock standard.
Despite these issues, my car urgently required a /annual service, including spark plugs, pollen filter, air filter, oil, oil filter, as well as new brakes and wipers. However, VW South Africa refused to fully assist, stating they could only perform an oil service because the car had not reached the required mileage for the full service, despite being due for its annual service, which is covered by my maintenance plan.
The VW South Africa consultant Nolu I spoke with was unhelpful and unable to explain why my car was flagged or how Autohail, a panel beater, could initiate such a flag. My requests for assistance were not resolved, and I felt disregarded as a customer, especially concerning the critical safety issue of my brakes. Driving a new GTI with squeaking, dangerously low brakes and worn wipers was not only embarrassing but also extremely unsafe.
After 72 hours and a weekend passed , after my direct contact with Autohail, VW eventually confirmed the flag was uplifted. I then returned to VW Ballito for a diagnostic and service, only to be told the car was still flagged for diagnostics and I would have to pay for it.
This entire experience has been the worst customer service I have ever encountered, marked by a complete lack of sympathy, passion, and support. As a result, I can no longer recommend Volkswagen to anyone.
I was promised to be called by Nolu from vw Sa on Friday the 17 October which was 48 hours from log of assistance which she had not done and thereafter called me on Monday the 20 October .
Nolu from vw Sa said the car was unflagged and active maintenance status .
I was at vw ballito on 22 October and I was told my car cannot be serviced as the car is still under maintenance
Nolu is the worst case manager I have ever dealt with she had not called me back which she advised I had to call vw Sa the entire day for assistance . I had to take my car away from ballito vw due to vw Sa falsely and **** my maintenance was in order . I was **** too and my case was not resolved . I am being kick from pillar to post and when I request to speak to a manger I am told there is no managers available.
Nolu then advised I have to wait another 48 hours for another case to be logged , she is pathetic and unprofessional as she cannot assist a client and give substantial support. She couldn’t answer any of my questions and whenever I called vw to speak to cic team leader , he doesn’t ever contact the clients.
It’s a nightmare dealing with vw Sa
I was promised to be called by Nolu from vw Sa on Friday the 17 October which was 48 hours from log of assistance which she had not done and thereafter called me on Monday the 20 October .
Nolu from vw Sa said the car was unflagged and active maintenance status .
I was at vw ballito on 22 October and I was told my car cannot be serviced as the car is still under maintenance
Nolu is the worst case manager I have ever dealt with she had not called me back which she advised I had to call vw Sa the entire day for assistance . I had to take my car away from ballito vw due to vw Sa falsely and **** my maintenance was in order . I was **** too and my case was not resolved . I am being kick from pillar to post and when I request to speak to a manger I am told there is no managers available.
Nolu then advised I have to wait another 48 hours for another case to be logged , she is pathetic and unprofessional as she cannot assist a client and give substantial support. She couldn’t answer any of my questions and whenever I called vw to speak to cic team leader , he doesn’t ever contact the clients.
It’s a nightmare dealing with vw Sa