VW sold me a faulty car and are not taking responsibility

I am not satisfied with the service and treatment after buying the 2022 VW Golf 8 GTi

The car caused noting but pain and has inconvenienced me in ways that you can’t even Imagine

I didn’t think that buy the car of me dreams would actually ending up being the biggest disappointment and mistake

VW has sold to me a faulty Vehicle and has no intention of taking responsibility in ensuring that I get the best Value for my money

I have spend almost R868K in buying the New 2022 Golf 8 GTi from VW Rustenburg In the North West

I took delivery of the car on the 27th of January 2022

Exactly two weeks after owning the vehicle the Error/warning sensor lights started appearing on the **** pit

I contact the sales Man by the name of Mr Thabo Mpolokeng he advised that I must bring the car in to get it checked

I took the car to VW Rustenburg to get it get, the same day I received the car and the warning lights where off and I was advised the car is okay

29th of May the car sensors went off again this time the car was coming about parking sensor malfunction , navigation malfunction, traffic assist mul****ion , cruise control error

As soon as these errors came on the mutli media interface stopped working, the video of these errors safely kept and evidence of the video sent to salesman Mr Thabo Mpolokeng on the 29th of May 2022

Thabo then Advised to bring the car back in , the car was checked and returned to me with the warning lights off

From there the problems escalated , I repeatedly had issues with the car

The big one came on 11th of September where a red light came on and requested that I should stop the car engine overheating

I called VW assist to assist me in Mafikeng with the problem

Since that day to date my car has been giving me issues

Every week my car goes to VW to be worked on but no solution to the problem seems to be found

A software patch that took over two days updated to my vehicle but two days later the same problem reoccurred

They replaced the battery suggesting that is was a battery issue but today later the warning lights came on again

VW have given me a POLO Manual as a courtesy vehicle I am not really comfortable with a manual thus I was driving an automatic but what other options do I have?

Section 56 (2) of the consumer protection action suggests that “a consumer may return goods to a supplier, without penalty to the consumer and at the supplier’s own risk and expense, if the goods fail to satisfy the requirements and standards contemplated in Section 55.

Section 55 stipulates that goods have to be reasonably suitable for the purposes for which they are generally intended, of good quality, in good working order and free of any defects and should be useable and durable for a reasonable period of time (having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply).

Should a consumer receive any goods that fail to adhere to the requirements set out in Section 55, it can be returned to the supplier within six months after the delivery of the goods. The consumer may then request that the supplier either repair or replace the failed, unsafe or defective goods or refund to the consumer the full price paid for the goods”

VW had played a delaying tactic Game ensuring that the 6 months period lapses however my first incidents of the faults where reported well within the 6 month window it was documented and recorded , VW had expressed their intentions of fixing the car and resolving the issue , I have granted them enough time to ensure that they repair my car

However that is not the case

At the moment the car is at VW Rustenburg workshop, I’ve expressed myself o the managers and demand that they either issue me with a new car or settle my debt at the bank

But I will nolonger take back the care

VW has failed me as a customer , I this was my 3rd VW and my 2nd GTi I have never experience such bad service and a bad product

I’m really tired of this car it has never given me peace and enjoyment since I bought it at the beginning of the year

I have exhausted all my patience and time in getting this resolved

I request the car being recalled or exchanges