DB
Delight B

1 reviews | Active since Feb 2021

20 Feb 2021, 22:42

VW sold me a faulty car

I am so frustrated I bought a holf VII this 2017 in northcliff vw within 3 months the car was jammed while I was driving, I was told its a clutch failure( this is ny the way my 3rd VW) my driving skills were blamed. It was taken for repairs..... within 3 months was back at delear the steering wheel jammed took it to vw barons was told same thing clutch failed again. When I went to get car battery had a problem since it was such a bad experience took car home within 3 months same problem. I feel the car had a factory fault but no one is willing to accept all the time my driving skills were blamed ... Fast forward 3 weeks ago I took my car to Hatfield braamfontein for a major service within 300km the car broke down...we opened noted a bolt in one place was not tied the car had oil underneath called VW SA and delear the service person was called to come assist I showed technician the loose bolt still i was blamed that it had nothing to do with loose bolt. No acceptance of shorty job done on the car. I had called my Insurance to tow car costs were 3200 but vw said they will get a tow truck which they did, I was told the same problem was clutch... I have insurance which also had tow truck benefits. I was told by the technician he needed to strip car....which I consented to. 2 days later I was told that the clutch was fixed I could collect car next day this is now 3 weeks down the line. On the day I called to make final arrangement to pick up car technician told me there was a problem with accelerator and there was a sound from the car he said I need to pay 1500 for diagnosis... on top of that I need to pay 5000 for tow truck and petrol the technician used to get to breakdown scene....

The disturbing thing this is only communicated 3 weeks later I would have opted for my Insurance to tow car which was less.... the worst of it all is having a car that I have to repair every now an aging and VW does not accept responsibility after a major service nothing was mentioned about accelerator... I feel I was sold a faulty car I never enjoyed the car

Never again will I buy a VW or recommend it to anyone this is my last... I am done its been such a horrible experience .

0
Replies (0)