VW SA wants you to be part of their family!!

I drive a VW product cover with a VW Maintenance Plan. The car's battery went faulty and road side assistance had to come and jump start the car for me. I went to the local dealership to get the battery sorted out. After a whole day with the car at the dealership I'm still waiting. The dealership told me that it is required form them to first run tests on the battery to enable them to compile a report on the matter. On questioning the time frame involved (via webchat) with VW SA, I still have to get a meaningful answer to my questions. Just imagine driving down to Cape Town when this happens to you near Richmond. Without a maintenance plan you would be on your way within a couple of hours, not 48 hours plus later. What a eye opener when it comes to customer service VW SA!!!