VW SA & VW Fourways Circus

I’m so disappointed with VW Fourways and the help from Phaphama at VW SA. My car backseat has a small tear in it. Loret at the dealership advised that the seat replacement has been approved. After no further feedback I followed up with a call to Loret. She called back days later to ask that I bring the car in for a video of the damage. Again, after no feedback for weeks I called her. She returned my messages days later to advise that the repair has now been declined by VW SA. I lodged a complaint with VW SA about the dealership and Phaphama was good at keeping in contact but could also never get any feedback or answers out of the dealership because they are never available and never ever return any calls from VW Fourways. VW SA’s feedback was that the dealership needs to respond as to why they advised initially it was approved and their own feedback was that the maintenance plan doesn’t cover this. Phaphama was like a stuck record reading a script or speaking to an AI bot repeating the same answers over and over leaving me more frustrated than ever. My advice - stick with other German car brands who will cover everything inside & outside the vehicle. I’ll post an update if anyone bothers to respond.