VW SA to take responsibility

I am writing this review with lots of emotions. I once took my car to VW Lindisay in Midrand about 2 years ago after it was some wires were eaten by rats, at the time when I start my car a red light will bling and it was fixed. However a learned about a month ago that I have **** wire in my car, when I checked I remembered that the same wire that was eaten by rats it the same wires that are not from VW. I then tried to reach out to VW SA for help and one of the employees referred me back to the dealer but unfortunately I didn't get the help I needed. The job car they printed doesn't show which wire were replace, the description goes like "Changed wires eaten by rats" at this time and point I feel I'm not getting any justice. I want them to show me the wires they changed, I also want the footage the reason I want all this is because I've never taken my car elsewhere except for VW (Midrand, strijdom park and Hartfield) and the reason for that was to avoid things like.

I feel compromised, and I am told that my car can be exposed to something in the past two years and I believe they could be right. All I ask is the footage and the full description of what they changed in my car.

Is it a coincidence that the same wires that were changed bu VW happened not to be the wrong wire and not from VW? well it could be, but I want them to prove that they changed different wires. VW is such a big brand for this nonsense!!!!!!!!!!!!!!!