VW SA DOES NOT KNOW WHAT CUSTOMER SERVICE IS

I called VW South Africa to confirm whether my clutch is covered under my motor or warranty cover. I was told that the clutch IS NOT COVERED hence I will need to take it into a VW dealer to have it repaired. Since it was not covered, I would have to pay this out of my own pocket, so I had it fixed at another mechanic. Later I found out that this should have been covered under the warranty which I took out when i bought the vehicle. I called VW SA and asked them why was I given the incorrect info, Karen from VW advised that they will listen to the call and get back to me. Since no-one got back to me for days I followed up. Karen advised that her manager had listened to the call and he can confirm, that I was advised to take it to a VW dealer, as it is covered. I then requested the call recording, I was told to request it on-line as it comes with a cost. I requested Karen to get the same manager who listened to the call, to give me a call or feedback in writing, confirming that I was supp**** the correct info. I waited for a week, and never received feedback. Called again today and requested to speak to the manager, again, nobody has called me to resolve this. NO CUSTOMER SERVICE