VW SA

I am really dis-appointed with Shenaaz Smith who works at Customer Interaction Centre. She is the first point of contact for VW SA & refused to look into my issue. She informed me that I could not escalate my problem & took a decision of not assisting. "Customer Interaction Centre" - Is this the service VW SA is accustomed to? It sad when someone gives a brand a poor reflection. Customer Centricity "Customer centric is a way of doing business with your customer in a way that provides a positive customer experience before and after the sale in order to drive repeat business, customer loyalty and profits. And a customer-centric company is more than a company that offers good service."

Thanks to VW Barons Bruma who provided excellent service & relieved me of the stress & frustrations of dealing with Shenaaz Smith & Bridget Sebolyi(VW The Glen). VW The Glen USED GLUE TO FIX MY GEARBOX. I rate them a zero.