Vw Rusternburg

What horrible service at VW Rusternburg! Absolutely shocking! My car was taking in with a breakdown, smelling of leaking fuel, at night. The next morning, at 7H30, I went back to the dealership to check on my Polo. The level of nonchalance and lack of interest was appealing. My concerns that my car could catch fire as the leak had not stopped, were brushed aside repeatedly. After many trips from my office back to the dealership to get an update, or at least reassurance that a technician had looked at the leak and there was no immediate danger of a fire, I got ignored, and was told to wait. At 16H00, I asked to see the supervisor, only to be told he was out test driving a car. After 30 minutes, I decided to go to the car and see if there was anything I could do. I saw the problem with the petrol pump, and after fixing it myself, I went back in and demanded my car keys. Then the supervisor shows up, from inside his office. I have never ever encountered this level of poor service. I don't know who hired people who do not care even one little bit about their clients or their cars. Appalled. Poor service. Shocking.