VW RSA Customer "Care" - completely useless

VW Customer "Care" are a puppet centre, who initially sound compasitionate and caring, but when it comes to any resolution or answers, become cold, clinical, scripted and don't actually resolve anything! Have new VW Polo Highline model, registered Jan 2019. Battery dies 2 months after warranty. Went to dealer who deferred everything to VW South Africa. 3 questions raised: 1. Why does the battery die immediately after warranty expires? 2. Why is this a hybrid lead acid battery when stop start cars should have AGM batteries, designed for the task? 3. Why quoted R6800 for replacement battery when from VW America (on public website, priced at $84 = R1,215 FOR SAME part number. Responses received: 1. Cannot resolve anything to do with parts after warranty expired, parts wear... 2. No comment 3. Cannot comment on overseas pricing. So, AS EXPECTED, an exercise if futility to get VW SA to provide ANY logic to their technical decisions, procurement decisions, pricing decisions or any real care for customers... PATHETIC....