VW really let me down. - In the worst way.

I bought a the new design POLO TSI 2023 with VW. The entire process was done and dusted all done at VW and financed at VW. To my delight I learnt from them a few months ago that my installment includes a maintenance plan. last week Friday 3rd Jan 2025 my car gives me issues with the gear not selecting gears. I have it Towed to Lindsay Saker VW Edenvale in 1 Stoneridge Dr, Modderfontein, Edenvale at about 11:30am. I get a call from them on that same Friday to ask about what the issue was and I explain again. I am told that it is R9000.00 to remove the whole thing for inspection and this is just for inspection and I need to authorize. I say that I have a maintenance plan with them as they are the Financiers of the car anyway. They tell me that the maintenance plan might not cover it because it is based on my driving regardless of whether it is wear and tear. I wasn't told about this at purchase and i wasn't told about this when I was made aware of my maintenance plan. I am the told that replacing the clutch is somewhere in the R25K regions and I would have to pay based on the findings and what they tells the VW maintenance plan department. So yesterday as I get the call i dreaded to let me know that the findings suggest that I must pay R25K and that their maintenance plan doesn't cover it because the wear and tear is because of my driving. I don't even know what that means because I drive the car normally. I am not drag racing. What happens to someone who is a learner driver? Most of us that live in Joburg are actually from the bundus where our families and parents are living and the maintenance plan helps give you comfort because there's a lot of gravel in the bundus. Unless they had found that I was doing something extraordinary like drag racing then it is never gonna make sense to me this thing of "based on your driving" story. I have spoken to a few of my colleagues who also found it confusing. I am just so turned off by this entire experience. i also want to pose this question on social media platforms to see who else has had this experience. I am on Twitter now and I see a lot of people complaining about the TSI clutch and issues. I am going to make damn sure that that maintenance plan that they included in my installment to cover wear and tear, does what it is meant to do or they remove it completely. It is January and i did not have the R25K and I need the car. So basically VW understood that I am trapped and have no other choice so yes of course I took a load to pay it off. I begged for a discount and ended up paying R22800.00. Again, I had no choice. I need the car. If I didn't have a maintenance plan, i would have saved for such. VW has really ruined my driving experience. this morning I wasn't even enjoying driving the car.