VW Process to replace a battery is disappointing

Good day,

To whom it may concern.

I would like to bring to your attention that the process to have a battery replaced under warranty is not client friendly. Firstly there are no pre-warnings that my batter will go flat in a few days and I should book the car in. So that an arrangement can be made for a courtesy car. Last week Thursday 5th Sep leaving from work, I realised that my battery was going flat when I started the car. On Friday 6th Sep on my way to work, I called VW Hatfield dealership based in Braamfontein to have the battery replaced. I had been advised that before the battery can be replaced I have to wait for 12 hours before the claim can be submitted. Reason been is the battery must be tested. Tested for what when you clearly see the car wont start. I called VW SA to verify if this is the procedure and VW SA confirmed.

How on earth is this process client friendly? I the client is caught in the middle of this process between the dealership and VW SA. An authorisation on a battery replacement cannot be done sooner than 12 hours. This is despite the foreman Shaun coming out and seeing that the car could not start at all. I feel like this process is so outdated and more an inconvenience to me as a client. A weekend without a car. Uber costs to get to work. Not to mention the cell phone costs to book the car. What is fascinating, from my Golf 5 to my current Golf 7.5, I’ve always had to replace the battery when winter is upon us. You more than welcome to check my records on this. So even thou VW is aware of this common problem, I am still inconvenience as a client. Wake up VW, this is not how clients want to be treated. Learn from Tesla Elon Mask what client centricity is all about. Had Tesla been around in SA I believe that I would given up the VW brand due to the lack of thinking out the box, after 14 years. Come on, hear this as you read it. Sorry sir, to have your battery replaced under warranty you have to wait 2 days, seriously!!