VW Poor Products and Services as well as Ilze from Centurion autohaus being biast and giving attitude

My car Polo GTi 1.8 2017 model FX13JZ GP, was taken in about 2 months ago to Hatfield VW Pretoria for repairs on a water leak from one of the pipes. Yesterday 27.11.2019 i got stuck on the road twice because the car overheated due to no water. To me this is still a new car, was the repairs done previously done ***********ly after charging so much or is the VW car just a poor weak useless car, just trying to determine how is it possible for a car that cost over R400000 have problems so often for the same thing or is it just poor workmanship done. I called VW South Africa road side assistance and spoke to a lady by the name of Joanna and she was so helpful. This morning my car was towed to Centurion Autohaus Dealership and a lady by the name of Ilze called, i requested to get a courtesy due to VW poor product or service i do not want to be inconvenienced , she confirmed that she will speak to manager and get back to me in 10 min, its 6 hours and she still never return call, when i called back she sais she never said and im lying, now i feel that im telling100% the truth amd feel offended by her ****** attitude that she making me a ****, i requested for the call recording and she refused, i would like to escalate this matter to the highest level to deal with: 1: Poor product or *********** workmanship done 2: Service received from Ilze at Centurion Autohaus for calling me a **** 3: Courtesy car as well as turnaround time for my repairs Thanks Ebrahim Jeeva ***