VW Menlyn using USED PARTS to service cars under warranty and got CAUGHT OUT!

My VW T-Cross is under warranty and after shocking service at VW Menlyn which was escalated to VW SA and the owner JAUN MARAIS, my car was eventually booked in to replace the defective touch-screen monitor which had blown. KYLE STEENKAMP was brought in to manage this job.

Upon collecting the car on a Friday, I immediately noticed that the touch screen was not functioning. Additionally, when attempting to connect my mobile device, I observed a list of several "previously known devices." Seeking clarification, I reached out to KYLE STEENKAMP via WhatsApp and asked if the part was new and HE SAID THAT IT WAS! After escalating this again to VW and the owner, my subsequent interaction with him on the following Monday revealed a conflicting account and I was informed that is indeed a USED-PART. His excuse was that he thought I was aware that it was a temporary part until the new part arrived…which would have been a week later. BUT I HAD ALREADY WAITED A WEEK FOR THE NEW PART TO ARRIVE!

KYLE STEENKAMP AND JAUN MARAIS you must think I am an idiot!? You forget I have been in communication with the manager before you and given very specific details about the replacement and you all got CAUGHT IN YOUR LIES, including DESHICA who poorly managed this from VW SA.

I have asked DESHICA numerous times to escalate this to VW Head Office and have someone get back to me. I have asked her numerous times for something to be done. I have asked DESHICA numerous times to speak to her superior. SHE DOES NOT COOPERATE! All that I get told is that is that it will be handled internally, which means either 1.) nothing or 2.) swept under the rug!

I will not be silent until the issue has been appropriately resolved!