VW Melrose hates their customers

I booked a service online at VW Melrose. I received a confirmation email and sms containing the address and directions. after battling traffic for over an hour to get there I arrived at an empty dealership, where the security guard told me that they had moved to Rivonia. I called them and they didn't seem to care, and when I rep**** to the email confirming the service Nazeema seemed to think it was all my fault for following her directions. Now I have an sms thanking me for having a service there which means my warranty has likely been affected and my car is still not serviced. So far in 2 phone calls and 6 emails I have not had a single apology, and they act like customers are an inconvenience.