VW is now lying to costumers and damaging thier vihicles

<p>I had taken my vehicle (Polo vivo 2011) to get service at one of VW dealership called tri-sec. during the services they indicated that my car needed a new belt. So took it back the next 2week as I trusted their input. I got my car back damaged, I complained and they wouldn’t take accountability. I further took it to the head office VW CIC, they got an engineer from the same dealership to explain to me what could have gone wrong. Wit disbelieve I took it to another mechanics to get second opinion, what I found out was a shock, I was **** to, the belt that was indicated was changed in my car (as what they gave me) does not exist in my car, the engineer explain that my car is a new model it has chain not a rubber camp belt. I went back to the VW CIC costumer care centre to raise this up, no one has taken ,my case seriously, no one has responded, I am now without car and have to use alternative means of transport just cause I trusted VW. I am DISGUSTED and ANGRY that they **** to me and made me pay for something that doesn’t exist in my car and damaged my car… after all this nothing has been done about it. It has been two month with me following up with them. No one is doing anything about it.</p>