VW finance giving incorrect information and unable to help me!

I am so disappointed in the service received from your call centre agents. I called about the premium holiday option in March and after receiving the link I called in again to ensure that my understanding of the terms and conditions were correct. I got a request on via FNB to approve a new premium amount so I called in again to discuss the information I was given and to find out what my premium will now be. The agent Quanele advised she cannot help me so I asked for a manager and after she advised her manager cannot take calls because they work from home I asked for someone who could help me, Quanele was so helpful and transferred me to a WESBANK line that is closed. I then had to call in again, hold again, go over verification AGAIN and I still do not know what is happening with my installment and what is going to happen about the incorrect information that was given to me which now will have a financial impact on me.