VW don't know their own cars.

I was totally surprised when my car was taken to the VW dealership and got no help at all. I had a breakdown due to engine overheating on the 26 of December 2015 in Aliwal North with my VW Polo which was dropped off at VW Aliwal North on 28 December 2015. They told me they were fully booked until 4 January 2016 which I totally understood. When they had a chance to fix it they couldn't. They had a look at the car for 3 days which is from the 5th to the 8th of January and couldn't come up with a solution. They told me their technical specialist was on leave. How was that my problem as a customer! I'm not sure if they were expecting me to wait for their specialist to come back from leave to get my car fixed. VW couldn't make a plan to fix a VW car and had to tow my car on the 9th all the way to Johannesburg. My mechanic resolved the issue which was a water pump. VW had no clue. I phoned VW complains line and they pretty much washed their hands and told me the dealership is independent. My losses where mine and no one took responsibility for anything. If you need anyone who knows VW, look outside of VW. Good luck if you're stuck in Aliwal North. You might as well tow your car home.