VW doesn't care about it's customers only it's pockets.

Consistently sends me emails and smses asking for proof of insurance but only a select few customers get these emails. I never signed anything in the contract to do this. If I do not send proof then they automatically attach a new amount onto my premium to cover the vehicle but again, not all people who are still financing VWs. I have sent 10 different versions of proof and still get these emails, no one contacts you to say sorry, this is not the correct info. VW service is lacking, they used to be one of the best in the industry, I guess that's why they dropped to 3rd in the country and people are moving to Chinese cars, better service and value. I expect a call back to confirm. The previous review they promised to call me and never did. I also want to see the contract I signed which states that I will receive these emails to provide proof of insurance. Calling their contact centre is a nightmare, might as well be calling Renault or Peugeot that's how bad they are. Resolve this before I take it to the ombudsman as there was never any contract signed to send this proof or tack on a new monetary amount.