VW Bethlehem I HATE it....

We bought a new 2019 polo vivo last year and last week on Thursday (2 June 2020) the car couldn't start, call the insurance to assist thinking it's a flat battery but the car still couldn't start. They I called vw road assistance to tow the car to vw Bethlehem and they said the will give me a call on Friday but they never did. When I call they said they will call me on Monday till today they never called. The guy I once communicated with is Thabo Moloi and from Tuesday till Thursday they said he is busy with the client he will call me. I never received a call from him and when I call the receptionist told me thabo is on leave and there is shahil but still he is so busy to take my call he will call me again. Still he never called me.

You know what I hate about VW Bethlehem they don't keep updating their clients like they do when you booked the car for service. This car breakdown after the 30000km services from them, it was in June 2020 and the car it's still new to give me problems.

Now I'm stucked i don't know what's wrong with the car and we use it for our daily activities, we don't even have another car to use but still VW Bethlehem doesn't care about us.

How can the big company like this have one person who will deal with services and maintenance department all alone? This doesn't make sense and if I'm forced to return the car I will only because of their service.

I so hate this.... The whole week without update