NS
Neo S

1 reviews | Active since Sept 2018

28 Dec 2025, 14:49

VW as a manufacturer is unable to solve issue on the vehicle they sold to me which started to appear 4 months after purchase

I purchased a VW Taigo last year September. In January 2025 the EPC error started to appear i then booked the vehicle to be checked at VW Allan Hudson in Nelspruit. The feedback i got that they had checked the vehicle and nothing was wrong with it. When the vehicle reached 15000km i booked it to VW in Ermelo which i also then reported that the EPC error is still appearing the feedback i got was that the fuel i was putting is the problem but how am i suppose to know exactly where should i refuel or not and i honestly do not think that could be the problem because this problem has been there since January 2025. Now yesterday on the 27th of December 2025 as i was driving to attend a funeral suddenly the exhaust system fault started to appear and then the car started loosing power, shortly after that the EPC error appeared. Honestly there is a serious issue with my vehicle yet i am not getting any assistance. This vehicle is still fairly new that i should be experiencing such issues. Can VW attend please attend this issue because this error started when the vehicle was only 4months old. At this point i really do not want this vehicle anymore because after yesterday it proved that this Error is a very serious issue if the car just loosing power. On the 29th of December i am taking the vehicle for 30 000km service can it please be checked thoroughly to see what is causing the EPC error and why is the vehicle loosing power.

I need this matter to be resolved and i will not want the vehicle back until this issue is resolved.

Regards

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Replies (1)
NS
Neo S's update18 Jan 2026, 09:53
Reviewer Update
I still have not gotten any response from VW with regards to my concern. On the 29the of Dec i was told that reason for the vehicle to loose power was because of spark plugs and i had to pay R2500 because its not covered by warranty and service plan. Today while driving my vehicle the EPC error appears again so which means this problem was never fixed and clearly it waant because of the spark plugs. Can VW please sort this issue out