VW aftercare

So I took my car for a service at VW Hatfield. Pre-inspection was done, with myself and the Tech (Sandro). Upon collection, i noticed 1 big scratch that wasn't there when I dropped my car. The tech spoke to me in a very admonishing tone, and insisted that even though it clearly wasn't marked on pre-inspection, it was there and that I was wrong. I felt so intimidated, I got into my car to leave. I just didn't feel easy, so I went back in and asked for the manager, when i inspected the car with him, I found numerous additional scratches on the bonnet, and upper and lower back bumper. I recently changed insurers and have recent pictures but i know my car, and the new scratches were hard to miss. Anyway, the manager was great, he apologized and said they would panelbeat it in January and arrange me a loan car. I was only contacted 3 weeks later then promised even after calling to follow up, and then I was told that if I didn't have R4000 available for the access. They couldn't help me. AFTER THE INCONVENIENCE AND DAMAGE THEY CAUSED. So my options are to go without a vehicle for however long it takes or keep the damage they have caused. Yes VW, this.