Volkswagen South Africa worst Customer Service

Not happy with the service I received from VW SA. They refused to replace a battery under maintenance plan due to the battery not meeting their criteria even though an inspection was done on the car before loading a VW maintenance plan. I also requested that as part of the service at Barons Tokai that they do a wheel alignment and wheel rotation. Upon inspection when I got home, I noticed that they did not do the wheel rotation even though it was paid for. I had to return the next day to have it done. I have told family and friends about my situation and they also said that customer service from VW SA is not good in general. Barons Tokai claims they also only give 5 star service but my last experience was definitely 1 star. My next car will definitely not be VW