Volkswagen South Africa never fails to disappoint customers

My experiences with VW SA has been disappointing to say the least. I had initially taken my vehicle (T-Cross) in for a noise from the engine which was discovered to be the clutch to my surprise. My vehicle has a maintenance plan so VW SA was contacted and all they said was put the clutch back to factory settings. I was told by my service advisor that if my car should stall and not be able to select gears i should bring it back which eventually happened on the 16th of August. My car went in as a tow in on the 16th of August and to cut a long story short i am still without a vehicle, and it is now 16 working days later or over three weeks. I have made multiple queries and even spoke to a manager who basically just made excuses and could not help and wasn’t even willing to assist me with a loan vehicle.

This kind of service is not acceptable.