VOLKSWAGEN RTB WORST SERVICE EVER

We took our VW Amarok bakkie to Volkswagen Rustenburg, to get it fixed. We drove it there, and they took it. After a while they firstly contacted us and said they have received some parts but that there is some other issues and they will not be able to work on the bakkie any further unless we do 1, 2, and 3.... We said it is fine they can just fix the stuff that they have already got the parts for and that we will buy the bigger parts ourselves as VW charges us triple the price other service providers does, and they said it is fine. After a while again they phoned us and told us we can come and pay and then collect our bakkie, we arranged a date and time. When we got there the bakkie was still stripped in their workshop. So the receptionist said, she is sorry and she asked us to come back a little later. When we eventually got back, she asked us how are we going to move the bakkie as it misses now and we won't be able to drive it. We told her that that is impossible because we drove the bakkie here, so we wanted to know what has happened that we will now not be able to drive it. Now they claim, that they have received it this way! We told her it is complete BS because we drove the bakkie there and herself and the workshop foreman was there when we did, we then told her that we want the keys to the bakkie so that we can check for ourselves what is happening. The key was missing... after a lot of struggling they eventually found the key and the bakkie can barely start or drive. They made us pay ALLL of that money, whilst our vehicle is not in the same condition as to when we left it there neither did they fix it like they were supposed to. We took the vehicle to another company that actually works closely with Volkswagen, we showed them the document that VW gave us of what they have supposedly done. The guy from the other company said that it is completely ridiculous as some of the cables weren't even connected and was hanging loose, and a bunch of other stuff was not correct as well What we now want to know is why VOLKSWAGEN RUSTENBURG is charging customers such a massive amount of money if they are doing half ass jobs and giving the vehicles back to customers in a worst condition than it was initially handed over???????????????