Volkswagen road side assist new vehicle not starting

Dear Volkswagen I have recently purchased a vw polo gti at the end of November 2019 today on the 30th of December my car did not start when I turned the ignition on I had called vw roadside assist to lodge for assistance and was told a technician will come out asap, 30 minutes later I called vw roadside assist again and was told they have records of the call but no complaint has been lodged, the helpful assistant helped me lodge for assistance again after an hour a technician from vw Weiss came out and had a look at the battery but could not find out why the car was not starting the technician told me I need to call vw road side assist again and ask for the vehicle to be towed and he left, an hour later no tow truck in sight I called vw roadside assist to get some feedback and I was told according to their GPS the driver is 5 minutes away from me... An hour later no one in sight I called vw again and was put through to the driver I was then informed by the driver he got the wrong address and was given my wrong number, when he finally arrived he told me he couldn't tow the vehicle as it was in park so I had to request a technician to come in and release it and put it in neutral I called again and a technician from vw alpine pinetown who was very friendly and helpful arrived in less than 30 minutes assisted the two truck driver and waited with me and took me to the dealership, when we get to the dealership the tow trucks battery ran flat and couldn't get my vehicle of the bed so the tow truck itself needed assistance, in a nutshell my 1st problem is that I have a new car which is 1 month old and doesn't start, 2nd problem it took vw 4 hours in total to assist me (in that time I could of been ****** or even worse ******ed) 3rd problem the tow truck itself needed assistance, I know my rights as a consumer and I shall give vw one opportunity to fix this vehicle asap as it is less than 6 months, however I would like to thank VW Alpine pinetown, from the service manager Shannon, the sales executive Sachain and the person that came out to help assist the tow truck driver and get the vehicle to the dealership quickly. As for Volkswagen please ensure that you check on service providers that are contracted to you to assist us in times of need AS THE SITUATION COULD OF BEEN ALOT WORSE I AWAIT YOUR RESPONSE