Volkswagen: Cutting short The Daaaays of My Life

I should have realised Volkswagen had lost its famed German efficiency when it took them more than two days to discover that what was ailing my previous Polo Vivo was—a flat battery. But I traded that one in for the newer version, and things went fine—until I suddenly had no brakes left before the third service at 34.000 km. And I mean NO brakes, leading to the emptying of my bank account. According to them, I have suddenly developed terrible driving behaviour and drive in awful conditions. They are not interested in all the evidence to the contrary. The manager tells me there is no problem with the vehicle (established in the half-hour taken to change the brakes) and I must talk to Germany about the quality of the brakes (I'm trying that). When I asked Volkswagen SA why I was not warned that my brakes might soon leave me after the second service, I was told brakes are NEVER checked at the second service. Enough said. VW drivers, I have no answers but PLEASE check your brakes. I nearly drove to work without any.