Urgent Review

Good Day Dealer Principle - VW Menlyn

We would like to lodge a formal complaint against VW Menlyn - Sales Person - Matthew Faber

We purchased the vehicle on 03 October 2020.

We noticed on the 26 November that the left front passenger door is nor correctly aligned as the hinge made some unusual sounds. This was immediately reported to Matthew and he advised that the vehicle must have been in a previous accident.

Please note that we do not use this vehicle frequently as we always use our Avanza for the family.

This vehicle was only driven by myself until the left door damage was noted when my husband sat passenger.

To date i have been receiving no response from the dealership.

I took my vehicle for a service at VW Soweto and they too advised that this vehicle may have been accident damaged.

Furthermore i consulted a Forensic Investigator Miss Lee-Ann Malete (c)*** who advised that the vehicles left front doors alignment is completely out and needs repair.

Furthermore we would like to request the inspection sheets from where the vehicle was collected and dropped off to assess the Damages while in transit.

Should we not here feedback from you within 3 working days we will be forced to take legal action against you and raise the matter with the motor ombudsman.

We would like our vehicle repaired or replaced with immediate effect.