UNSATISFACTORY CUSTOMER SERVICE

My VW Polo TSI R-line which I bought in May 2021 suddenly didn't switch gears and contacted the VW and it was towed to VW East London which was nearer then. That was two weeks back, 17 October 2022 to be specific. The car was examined the following day and the technician who contacted me (via telephone) told me there was a problem with the clutch and it needed to be replaced at a cost of about R22k. I asked if that was not covered under Warranty and the answer was that clutch was not covered under Warranty. I contacted VW SA and they have been taking me from pillar to post and i have to constantly phone them regarding the status of the vehicle and I'm always told they will get back to me and they never do. It is frustrating and it has been 2 weeks now without any direction not to mention the inconvenience our family has to go through on a daily basis since we have to get to work and drop kids at their various schools. I AM REALLY UPSET AT THE MANNER VW HAS HANDLED THIS CASE. I HAVE TOTTALLY LOST RESPECT FOR THE BRAND AND I WOULD NOT RECOMMEND IT TO EVEN THE LEAST OF MY FAVOURITE PEOPLE. I just need the problem to be solved because a car can't just all of the sudden not switch gears. IT'S UNCALLED FOR AND I HOPE NO ONE ELSE HAS TO GO THROUGH WHAT I HAVE AND CURRENTLY EXPERIENCING FROM VW (TOTAL DISREGARD)