Unpleasant experience - VW POLOKWANE

Good day,

I booked a service with the above noted dealership for yesterday, 5th March 2021 and I dropped my car off in the morning. The service consultant was very helpful as usual, however I experienced so many problems during the day with the dealership

1. My car was dropped off at 7.00am and I explained that I have a new service plan and was assured that even though the co. I have a plan with is challenging to work with, they will sort authorization out. The shuttle only left the dealership premises after 8.00am and I was late for work already which I'm accustomed to on service days. 2. During the day I received a call from the dealership that they are struggling with the service plan company. I had to jump in and get authorization done by helping the dealership by calling the service plan company. I was on duty and I left work to assist as I needed my car serviced. That time was around lunch time and it was getting late. 3. I also got another call from the dealership just after lunch requesting that I get picked up by the shuttle at that time so I can go and wait at the dealership while they are getting authorization and servicing my car as the dealership doesn't collect people from my suburb later on. I had to explain that I'm at work and can't just leave work and go sit there. I'm a widow and don't have anyone who can pick me up later. This was very stressful as I felt left out. 4. Later on I received a call from a person I have not spoken to before, a man who was having a conversation with the another man on the other side at the same time. He mentioned that authorization has eventually been done. When I asked him what time I will be picked up, he asked the other guy on the other side who said at 17.00 and they both laughed at me. I was left hanging while they made fun of me, until I hung up and called again. I asked the guy why they are laughing at me, he said he was not talking to me but to the other guy. I told him that was very unprofessional and he didn't apologize. 5. The shuttle collected me at 16.00 and the driver seemed angry the whole way and was rushing through the traffic in an unpleasant, I was even holding on to the car seat that I don't lose balance. 6. We arrived at the dealership and got very nice and professional assistance from the service consultant. She then handed the car to me after showing me around and wished me a safe drive. When I tried to start the car, it didn't go on. It's a Friday afternoon and the dealership is about to close. My service consultant called the people who worked on my car, who explained that all was well when they parked the car. My car had to be push started in the dealership premises to get it started, and this was just too much for me. I broke down and cried 6. The service consultant was very helpful and sympathetic at all times. The guys who push started my car gave me the breakdown numbers for in case I get stuck on the way. This was a bit helpful, but I asked myself if they couldn't do more to give me peace of mind after the annual service. I drove home in tears thinking what if I get stuck. 7. Today I checked the service book and found that no record of yesterday's service were noted in the service book. No slip with details of what was done on my car was provided.

I find all these very unpleasant and I wonder where will I take my car through for service next year if I was made to feel this way.

I wish and hope that the above mistakes be rectified.

Kind regards,