Unhappy service and unacceptable answers

<p>Good day </p> <p> </p> <p>My name is Brandon Naidoo, I have had the pleasure of owning a 2015 VW Polo tsi for the past year and it's been great however I am very unhappy with the after sales consulting I have been receiving. I recently visited the Mc Carthy dealership in umhlanga for a 30 000km service and I had additional faults to be looked at as part of the service. One of the faults that was listed was I was having trouble paring my smart phones to my composition media informant system via car play with my apple device and mirror link via my samsung both of which are in perfect up to date working order. Upon bringing up the matter to the dealership I was then told that I'll receive feedback from VW SA. After a few weeks I was told that there is no update avaliable for my composition media system and that I would not be able to use my phones as I had hoped so. My issue is that this is simply unacceptable, before I purchased my vehicle I was told that the specific radio would be able you work with my smart phones. I am very disappointed with the fact that the after sales process in place is not helping the customer instead I've been told that there's nothing that can be done. </p> <p> I have done sufficient research to conclude that a simple software update is required however my dealership tells me that there isn't any updates for my car and that my car can't be updated. This is highly frustrating as I have my car for nearly a year and I haven't been able to use it to its full potential. </p> <p> </p> <p>Please advise.</p> <p> </p> <p>Kind regards</p> <p>Brandon Naidoo</p>