Unhappy customer

In March 2020 I bought a polo Vivo at Vw Soweto the agreement was for the 1st installment to start by the 25th of May then I was debited in April I called the consultant Ayanda almost every week and he said due to lockdown he can't assist at the moment which was understandable. Then when I called again it was level 4 he said they are still at home then level 3 he said the problem is with the bank not with the dealership I called the bank even went to Rosebank as our local banks are forever full when I got there I was advised to call the toll free number which I did. The guy I spoke to said the problem is with the dealership not with the bank.

I have been taken from pillar to post, Ayanda asked for the screen shot of the contract and my banking details but till today I have not received my refund. I am so disappointed at the treatment and the level of professionalism by VW and I have made a decision to take back their car.. this is really not about the money only but it is about intregity and honesty that means they wanted a sale and ended up lying to me so that I purchase the car what they did is false advertising and these people needs to be stopped they can't corn people like this and get away with it they must take their car I want nothing to do with them anymore. I love y car so much but the way they did things I do not want to do business with such a company.