Unhappy customer

Good day Volkswagen SA

I would like to request your assistance, I am the owner of a golf7 gti that I purchased in March 2017, however in April 2017 my vehicle broke down due to one of the pipes hitting against the radiator belt, the vehicle was towed in to VW Barons Pietermaritzburg, where it was repaired, exactly two years later my vehicle has again broke down due to the same fault. However my vehicle has now been sitting at VW McCarthy Umhlanga for the past 20days as they state that the workmanship on the repairs was not sufficient which is why the fault has recurred, I must now pay for the repairs myself and go back to Barons and get my refund from them. My vehicle is still under warranty which I told them I so not understand why I must pay if the vehicle is still under warranty and in their own words it is evident the damage was not called by me in anyway. I then contacted VW SA consulted Gillian, who stated stated that she needed till end of Monday 6 May to have a response on what is happening with regards to my vehicle, I then had to contact Gillian on Tuesday 7 May because I had still received no response from Gillian. It is now Sunday 12 May and I still have not received any response and my vehicle is still at the dealership not repaired. I would like to request any assistance possible as I have been without a vehicle for almost a month now. If anyone is willing to assist my number is ********** 983