Unexpected service from a brand we've trusted for years!

I am actually lost for words with the service we have received from Volkswagen South Africa & Discovery insurance short term Insurance specialists ☹️ We were involved in an horrific car accident in September 2021. Our vehicle was taken by our insurance to a VW approved auto body shop. We were then told by the repairer mid November that the seat cover and roof stitching would only arrive late Jan 2022 in order for us to get our vehicle back in February soonest. The first communication received was only firstly 6 weeks after the accident (heaven knows why this took so long for them to realize they need this part after all 6 airbags were deployed in the accident) & that we are expected to arrange alternative transport at our own cost for over 5 months after an accident??

I have spend hours on the phone trying to get answers from both VW as well as Discovery as to how this is acceptable or to expedite the matter, only to be told its out of their control. I have been promised every few days that I will be contacted from the VWSA customer care center but the feedback provided just changes every few days. Why do we pay thousands per month to be insured so that in times of crisis we have less stress? Discovery Insure have just passed the blame to VWSA so then what is the point of purchasing a Volkswagen Warranty and from a guaranteed dealership in the hope that you are then offered assured service?? Yes! We all know that there is a shortage of containers worldwide & that supply and demand on imported goods is tough but this is not an unusual part needed but they surely have protocol and assistance in place for these circumstances?

I am still expected to pay over R12000 each month for my car insurance and vehicle finance while I don't have the car & then to pay over R7000 per month to rent a vehicle so that I can maintain my job. ☹️

I cannot believe that after purchasing a R500000 car from VW and having all policies with Discovery that this is the service provided ☹️☹️☹️