Unbelievable service that's pathetic

I have purchased my Polo Vivo in 2014 and have been servicing my car at Northcliff Vw ever since I have stuck to my times and their service has been on point.

During lockdown I had to service my car in Centurion due to restricted movement as that's where I was based..I find it funny that after my car has been there my car has given me problems with the coil packs that I had my brother check...

I called Centurion branch this morning where my call was dropped firstly and then i called back and was told why didn't i take pictures of the Engen as a woman I am not aware of taking pictures of the dam engen when taking it for a service as I have had no problems with Northcliff or after being serviced from them.

I find that there was no notes of the coil packs being changed and all of a sudden the one that's in my car out of the four,1 that is completely different from the other 3 is the one that gave in and had my car missing each time I drove consuming my petrol more then anything....

Its pathetic for someone to tell me of taking pictures when things should have been recorded.... the individual's that I dealt with from the Centurion Branch VW is kerry (tech) and Stefan (Service Manager)