Unacceptable Service Experience at VW Centurion

Dear Volkswagen South Africa,

I am appalled and disgusted by the atrocious service I've received from VW Centurion in 2025. Despite being a loyal customer since 2020, bringing my two cars to this dealership, I've been met with incompetence, negligence, and a blatant disregard for customer satisfaction.

The recent experience with my Amarok's routine service in January 2025 was a catastrophic failure. The technician/foreman's gross negligence led to the oversight of a glaring oil leak on the tappet cover. I had to waste my time bringing this to the service advisor's attention on February 26, 2025, the advisor called between 18/19 march 2025 telling me that the parts have arrived, I then asked her to schedule the repair for Monday the 24 march.

Furthermore, I have repeatedly reported the issues of air conditioning leaks and non-functional heated mirrors, even sharing pictures of the air conditioning leaks with the service advisor. Yet, these problems remain unresolved.

The lack of communication, accountability, and attention to detail is staggering. It's clear that VW Centurion is more interested in collecting service fees than providing even the most basic level of competence.

I demand that VWSA takes immediate action to address these egregious issues and ensures that my Amarok's problems are resolved once and for all. Anything less is unacceptable.

If not, I will be forced to take my business (and my two cars) to a dealership that actually values its customers. VW Centurion has lost me as a customer, and I will make sure to share my horrific experience with friends, family, and online review platforms.