Unable to resolve a fault caused by them
<p>I'm a long term owner and customer of VW. I recently bough a Golf 7 R from the dealership and the car was lovely. I though the best car ever, until I took it for the first service. Thats when my troubles happened.</p> <p>After the very first service (15000km) the car suddenly reacted differently. I also experienced a irritating problem with my Driver's side automatic open/close feature, it will only work when it wants to or I reset the window. Also the car's gearbox suddenly was not as responsive as when I bought the car.</p> <p>I phoned the dealership to ask what happened, I discovered that they updated the car's firmware and that could be the cause for the strange behavour. I took the car in again for them to look at it. This by the way was without my concent and the guy who did was suddenly gone.</p> <p>They told me that there is nothing they can do about it as it is software, I have to get into contat with VW South-Africa.</p> <p>I phoned them propably now more than 6 times regarding these issues and they keep on refering me back to the dealership and the dealership in-turn refers me to VW SA.</p> <p>They even sent me a letter stating their position.</p> <p>" Regarding the window issue, we have consulted with the relevant</p> <p>stakeholders, who confirmed that a repair solution is being prepared. Our</p> <p>Dealer network will be informed once it becomes available. "</p> <p>My car was with the dealership now 3 times for diagnostics. Still waiting for them to fix it. So I have this issue now since last year August and still unresolved. </p> <p>The second letter they sent me was to reiterate that they stand with their first letter.</p> <p>I have since asked them if it was possible to revert the software back to the original factory version. They say it is impossible and refuse to have a technical person give me a reason why it can not be done.</p> <p>I have also called them to get this issue escalated to management and requested them to get in contact with me.</p> <p>Still waiting for that call. I even asked them to get me into contact with the factory so that I can ask the engineers what to do. Their response is: "THe factory will only revert the issue back to South-Africa" So in SA there is no one that has the capabilities to fix a simple issue.</p> <p>They want to sell you the car, but when it is time to support you....Well</p> <p> </p> <p> </p> <p> </p>