TOTAL DISSATISFACTION ON NEW POLO RELEASE!!!

I am very very upset! We purchased the new VW Polo. We took ownership the Friday and by the Monday we went back to the dealer as the paper work was not correct and we needed to resign the application. Firstly the spec of the vehicle that was sold to us was not the one we requested and had test driven at VW East rand mall, when advised the sales manager we were not happy, he then bribed us with 2 full tanks of petrol assuming it would make the problem go away. We then complained about the noise coming from the gears that very same Monday which we had barely driven the car and he said he couldn't hear anything we should bring it into the workshop to have it tested. As he test drove the car in the yard at East Rand Mall VW and said he cannot hear anything. We then eventually brought the car in to have it checked and they advised us its the gearbox mounting was broken and which needed to be changed as it was a factory fault. We then waited almost a month before the part came in to have the car repaired. We took the car in for repairs and then the very next day we had taken it back as the noise is now much louder and visible and the gears have a shutter, I then met with the dealer principle and she had advised me they will be calling in a technician from VWSA to have a look at the problem as it is mechanical and there is nothing she can do. They called me and advised me to come and test drive a demo model like mine and see it has the similar defect. Upon driving that car there is absolutely no sound or shutter. The workshop manager then said he has a demo car there and wants to swop the pressure plate and the prop shaft and experiment and see what the problem is. As they are not aware of a problem. This car is 3 months old and an expert is supposed to inspect it and see where the problem is and he wants to EXPERIMENT? I then took my car back as the entire management team is not available to assist. VWSA needs to come and pick this car up as I do not want to drive a car with faulty problems whereby I drove 5 times to the dealer to have it sorted and all I get is excuses and told they need to experiment to see where the problem is without consulting an expert.

The response from VWSA from Marko Elvis the so called MD of VWSA, is to take the car to Boksburg VW where the vehicle was purchased so that the technicians can experiment with it.

This is highly unacceptable as we have already been there 5 times. They were informed to send a QC from VWSA which Marko Elvis is not willing to do so. As this is a new vehicle new release of POLO, how can we experiment especially when we were told they have qualified people who cant seem to find the fault.

The whole situation is not been handled fairly as we constantly have to be calling back and forth and they NEVER come back to me as the customer. I feel this matter is not been taken seriously as they are not paying for a faulty vehicle yet I have to pay the cost for it and running around to and from and also calling after them.

THIS DEAL NEEDS TO BE CANCELLED!!!!

I was told to contact the ombudsman or my lawyer as Marko Elvis has said he is the highest at VWSA that we can escalate it to and HE will do as he wants and I will not tell him any further!