The lack of respect for customers

On Wednesday the 11/11/15 I took my car in for some repair and this was my experience.<br> As I entered at 7:30 in the morning the level of professionalism was visible I could smell it, you have by-far one of the best repair centers in the country (it's a bold statement but I'll say it)<br> Imagine my surprise when the after service failed to even come close to the before service, allow me to elaborate.<br> Time keeping is as important to service delivery as butter is to bread. I had to wait for almost 2hours before I could be picked up let alone informed as to progress of my car,This is 2hours after proposed time.<br> Mr. Peter Naicker was so busy that he could not be bothered to pick up phone and let me know the challenges he was facing, if any. <br> like a fool I made plans based on time arranged. I had people waiting for me , took time from work and a visitor coming from JHB all this had to wait because Peter Naicker couldn't pick up the phone and call me.<br> The inconvenience you and your team put me through eroded all that initial impression I felt as I entered Baron Volkswagen.<br> I would advise all who would listen , barons lacks respect for its customers !!!!